How a multi-branch diagnostic network in Bihar centralized operations across 25+ locations, improved staff efficiency by 40%, and achieved real-time visibility into lab performance for the first time.

Bharat Diagnostic Center unified operations across 25+ branches using Curofyx—achieving centralized control, improved efficiency, and real-time business visibility.

How a multi-branch diagnostic network in Bihar centralized operations across 25+ locations, improved staff efficiency by 40%, and achieved real-time visibility into lab performance for the first time.

Bharat Diagnostic Center

Multi-Branch Diagnostic Lab Network
Patna, Bihar

Bharat Diagnostic Center is a leading diagnostic network in Bihar with 25+ branches and over 140 staff members. Founded in 2009, the network expanded organically across multiple cities including Patna, Muzaffarpur, Gaya, and Bhagalpur.

Before adopting Curofyx, each branch operated independently using different systems, leading to inefficiencies, inconsistent reporting, and lack of centralized visibility. Implementing Curofyx allowed the organization to unify operations, standardize processes, and gain real-time insights across all locations.

OrganizationBharat Diagnostic Center
TypeMulti-Branch Diagnostic Lab Network
LocationPatna, Bihar (Head Office) — 25+ branches across Bihar
Size140+ staff across all branches
Tests/Month (Pre)~18,000 – 22,000 tests per month across network
Curofyx SinceJuly 2023
0%
Staff Efficiency Gain
0+
Branches Centralized
0.0₹L
Monthly Cost Saved
0%
Real-Time Visibility

Problems

Bharat Diagnostic Center unified operations across 25+ branches using Curofyx—achieving centralized control, improved efficiency, and real-time business visibility.

  • No centralized patient database across branches
  • Unreliable and delayed revenue reporting
  • Inconsistent report formats and reference ranges
  • Lack of visibility into referring doctor performance
  • Duplicate data entry across branches
  • No system for tracking inter-branch sample movement

Solution

Bharat Diagnostic Center unified operations across 25+ branches using Curofyx—achieving centralized control, improved efficiency, and real-time business visibility.

  • Centralized multi-branch management system
  • Branch-level customization for pricing and workflows
  • Unified patient database accessible across all locations
  • Standardized report templates with NABL-aligned formats
  • Real-time dashboards for revenue, tests, and performance
  • End-to-end sample tracking across branches

Impact

Bharat Diagnostic Center unified operations across 25+ branches using Curofyx—achieving centralized control, improved efficiency, and real-time business visibility.

  • 40% improvement in staff efficiency
  • Centralized reporting reduced manual effort from hours to minutes
  • 92% reduction in revenue discrepancies
  • Significant reduction in lost or mislabeled samples
  • Standardized reporting across all 25+ branches
  • ₹4.2 lakh monthly operational cost savings
  • Real-time visibility into performance across all branches

Implementation

Bharat Diagnostic Center unified operations across 25+ branches using Curofyx—achieving centralized control, improved efficiency, and real-time business visibility.

  • Phase 1: Head office and key branches onboarded with data migration
  • Phase 2: Major district branches trained and deployed
  • Phase 3: Remaining branches onboarded in batches
  • On-site training and continuous support provided to staff

Client’s Review

quote start

Before Curofyx, I could not tell you with confidence what our total revenue was yesterday across all branches. I had to wait until morning and piece it together from summaries. Now I open the dashboard from my phone before breakfast and I know exactly where every branch stands. That kind of visibility changes how you run the business.

quote end

Suresh Prasad

Founder & Managing Director, Bharat Diagnostic Center

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