Feature
Know about negative patient feedback as soon as it appears. Curofyx monitors connected review platforms and sends instant alerts when low ratings or potentially negative reviews are detected, helping UK healthcare teams respond quickly and protect patient trust.
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Negative reviews can quickly become a reputation challenge when healthcare teams do not know they have been published. Patients increasingly research clinics online before booking, making timely awareness of critical feedback an important part of reputation management. Curofyx monitors connected review platforms and alerts your team when a review requires attention.
Instead of checking Google, healthcare directories and other review sources manually throughout the day, practice managers can receive targeted notifications when reviews meet configured rating or sentiment criteria. This gives your team the opportunity to investigate concerns, prepare an appropriate response and identify potential service issues before they become recurring problems.
When a new review appears on a connected platform, Curofyx captures the available review information and adds it to your reputation dashboard.
The review is assessed using configured rating thresholds and available sentiment signals to help identify feedback that may require immediate attention.
When a review matches your alert criteria, the appropriate team members receive a notification so they can review the feedback without waiting for a routine reputation check.
Staff can read the original feedback, understand the issue raised and decide whether the matter requires a public response, internal follow-up or escalation.
Your team can prepare an appropriate professional response and use the feedback as an opportunity to investigate service issues and improve the patient experience.
A negative review does not automatically mean a clinic has a serious reputation problem. However, delayed awareness can make it harder for teams to understand what happened, respond appropriately and identify recurring concerns. Curofyx gives healthcare providers faster visibility into reviews that may need attention.
Alerts help separate urgent reputation activity from routine review monitoring. Instead of asking staff to repeatedly check every connected platform, Curofyx can notify the appropriate team when review activity meets predefined criteria. This creates a more proactive workflow while keeping human judgement at the centre of every response.
Receive notifications when new reviews fall below your configured rating threshold so important feedback is not overlooked.
Identify reviews containing potentially negative sentiment and bring them to your team's attention for closer review.
Stay informed when important feedback arrives instead of relying on manual checks throughout the day.
Monitor negative review activity across connected review platforms from one central reputation management dashboard.
Help regional managers and healthcare groups identify which clinic location has received feedback requiring attention.
Set alert preferences around ratings, locations and available review signals to create a workflow suited to your organisation.
Negative feedback can reveal problems that may not be visible through internal processes alone. Curofyx helps healthcare teams discover critical feedback earlier, investigate recurring issues and maintain a consistent reputation management workflow.
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