Healthcare Reputation Specialists
Sending automated review requests to patients is powerful, but UK clinics must handle consent and data correctly. Here is a plain-English compliance checklist.
Any UK healthcare or aesthetic clinic automating patient outreach needs to understand the GDPR and PECR implications. This guide covers consent capture, opt-out handling, and data retention basics for review request systems.
Always capture explicit consent before adding a patient to an automated messaging workflow.
Every message should offer a simple way to opt out, and that preference must be respected immediately across all future sends.
Only store what is necessary to personalise and deliver the request.
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